Introduction
At APEXCLOUD LLC, we strive to ensure customer satisfaction. This Refund Policy outlines the terms and conditions for refunds, cancellations, and billing disputes for our hosting and related services.

1. Refund Eligibility

1.1 Money-Back Guarantee:

• We offer a 30-day money-back guarantee for shared hosting plans. Refunds are not available for VPS, dedicated servers, or domain registrations.

1.2 Pro-Rated Refunds:

• Services canceled after the money-back period may qualify for pro-rated refunds, excluding setup fees and add-ons.

1.3 Ineligible Cases:

• Refunds are not provided for accounts terminated due to policy violations or misuse.

2. Cancellation Process

2.1 How to Cancel:

• Customers must submit a cancellation request via the client portal or by contacting support@apexclouding.com.

2.2 Timing:

• Cancellation requests must be submitted at least 7 days before the next billing cycle to avoid additional charges.

3. Billing Disputes

3.1 Resolving Issues:

• Customers are encouraged to contact our billing team for assistance with disputes before initiating chargebacks.

3.2 Chargeback Policy:

• Unauthorized chargebacks will result in account suspension and a fee of $50 for reactivation.

4. Refund Processing

4.1 Timeline:

• Approved refunds will be processed within 7-10 business days.

4.2 Payment Method:

• Refunds are issued via the original payment method used during purchase.

5. No Refunds for Add-Ons

• Add-ons such as SSL certificates, additional IP addresses, and software licenses are non-refundable.

6. Amendments

We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website.

7. Contact Information

• Phone: 606-744-1192
• Email: billing@apexclouding.com
• Address: 212 N. 2nd St. STE 100, Richmond, KY 40475